Frequently asked questions

iştebu! yemek is a platform for companies and schools to manage meal choices, orders, and invoices in one place. Your caterer prepares and delivers the meals.

The caterer publishes the menu, and employees or guardians choose meals. Orders are confirmed at the selection deadline, then the caterer prepares and delivers them. You follow the process from your dashboard.

No. iştebu! yemek is an ordering and tracking platform. Your caterer is responsible for meal preparation, packaging, accurate allergen information, and delivery.

Companies, schools, and caterers use the platform. Employees choose their meals, guardians choose for their children, and administrators track orders and invoices.

Yes. Your current caterer can join the platform and continue serving you. We can plan the setup together with you and your caterer.

It is an alternative for providing meals at work. Employees choose from the menu, meals arrive at the workplace, and the company pays. We can help you plan a transition from meal cards.

Employees choose their meals, and orders go directly to the caterer. Instead of collecting orders each day, the administrator tracks meal counts, delivery, and spending in one dashboard.

Your caterer issues the meal-service invoice to your company at the end of the billing period.

You pay by bank transfer to the collection account provided by iştebu! yemek. This settles your invoice with the caterer.

You can update orders until the selection deadline. For later changes, contact us so we can check what is possible with your caterer.

Yes. Service terms are agreed with your new caterer, while your employee app and management dashboard stay the same.

No. You accept the platform terms once. Pricing, delivery, and payment terms are recorded separately for each caterer.

There is no fixed term. You can leave with 30 days' written notice; no notice period applies for termination for cause. Orders before their selection deadline are cancelled; delivery and payment obligations may continue for confirmed orders.

The company sees overall satisfaction trends. The rating, tags, and optional note reach the caterer without a link to the employee's account or meal selection. Employees can still identify themselves through what they write.

Contact the iştebu! yemek support team. We follow up with your caterer on delivery, missing meals, quality, or food-safety issues.

Yes. Employees choose meals for office days and mark other days as “not eating” before the deadline. You can also add bulk orders for meetings and guests.

Guardians choose from the menu published for their child and can make changes until the deadline. The school tracks completed and pending choices.

Yes. Guardians can view menus, meal photos, and ingredient information, choose for their child, and leave feedback after the meal.

Yes. Your current caterer can join the platform. We arrange the setup with your school and caterer.

Yes. Guardians can see the ingredient, allergen, and calorie information added by the caterer. This is not medical advice; confirm serious allergies or specific health needs directly with the school and caterer.

Guardians make their choices, and confirmed meal counts go to the caterer. School administrators track choices, costs, invoices, and satisfaction trends in one place.

Companies and schools can find your business in the marketplace and request your service. Demand or revenue is not guaranteed.

You continue to handle production, packing, and delivery. Menus and orders are managed in one place, with confirmed counts available after the selection deadline.

It may help reduce waste. You see demand forecasts before the deadline and confirmed counts afterward. Planning production around these counts can reduce unnecessary preparation; results depend on your operation.

The service fee and payment terms are agreed in writing before you start. The fee and any adjustments are deducted from customer payments, and your remaining payout follows the agreed schedule.

Yes. You can connect using the invite code of a company or school you already serve. Our team can help you get started.

Yes. Track each customer's orders, deliveries, and accounts separately, while seeing total preparation needs in the kitchen view.

You provide the meal service; iştebu! yemek manages orders, tracking, and collection. Direct work with customers introduced or managed on the platform is subject to the agreement's off-platform transaction rules.

Yes. You set menus, selection deadlines, and delivery times in the service plan. Your customer can see them too.

No. You accept the intermediation agreement once. Pricing, menus, delivery, and payment terms are recorded separately for each customer.

You can end the agreement with 30 days' written notice; no notice period applies for termination for cause. Accrued payout and collection obligations remain, and future menu assignments for the customer are cancelled.

You cannot bypass iştebu! yemek to serve customers introduced or managed on the platform within the period and scope specified in your agreement.

You need a tax certificate and a Food Business Registration Certificate. Our team checks them; the documents are not shared with customers.

No. You can download the app or use it directly in your browser.

Yes. Mark the day as “not eating” before the selection deadline. If your company has automatic ordering enabled, leaving your selection blank may still result in a meal order for you.

You choose your meal from the menu, and it arrives at work. There is no need to find a restaurant or wait in line during lunch. You can share feedback after eating.

No. iştebu! yemek does not issue a meal card or wallet. You use the app to choose a meal delivered to your workplace.

You do not pay a separate platform invoice. The iştebu! yemek service fee is included in the quoted per-person total.

Yes. Payment is collected on behalf of the caterer through the account provided by iştebu! yemek and settles the corresponding invoice.

Completed weekly reconciliation records can be combined into one invoice. The company pays within 5 days of the invoice date. Once collection and reconciliation are complete, the caterer receives its net payout within 5 days. Payment is not guaranteed if the customer pays late.

Tax and social security treatment depend on your company's circumstances. Check with your accountant; iştebu! yemek does not provide tax or payroll advice.

iştebu! yemek is operated by POİEX TEKNOLOJİ LİMİTED ŞİRKETİ.

We process information needed for the service, including account, organization, meal choice, delivery, payment, and feedback data. Optional food preferences and health declarations, such as allergies, are collected only with explicit consent and are not required to use the meal service.

Meal counts, delivery address and time, and names for delivery labels are shared. Phone numbers, email addresses, personal food preferences, and health declarations are not shared. Ratings, tags, and an optional note are shared with the caterer; account and selection records are not linked to them. What you write in a note can still identify you.

Your caterer is responsible for ingredient and allergen information, labeling, and food safety. For serious allergies or specific health needs, do not rely solely on the menu; confirm with your company contact and caterer.

Get in touch. We can review your current meal arrangements and needs together, then agree on the caterer, menu, and delivery plan. We help with setup and your first orders.

Our team can help you get started. On the platform, a company sends a service request or the caterer connects using the company's invite code. Once the other party accepts, the service plan is prepared.